Question 1

How does SitterSync work?

Accepted Answer

SitterSync is a mobile app that helps you manage your trusted network of babysitters. You can invite your existing sitters to join, view their real-time availability, send booking requests, and handle payments all in one place.

Question 2

Does SitterSync provide babysitters?

Accepted Answer

No, currently SitterSync doesn’t provide or verify babysitters. Instead, it’s a tool for managing your existing network of trusted sitters.

Question 3

How much does SitterSync cost?

Accepted Answer

SitterSync is free to download. Families pay a $1.99 per-job documentation management fee, which covers payment tracking, IRS-ready receipts, and year-end tax document support. Employer plans start at $15 per employee per year (Standard, with a discounted $0.99 employee copay per job). Unlimited is $25 per employee per year and waives the per-job fee entirely.

Question 4

Can sitters set their own availability?

Accepted Answer

Absolutely! One of SitterSync’s key features is allowing sitters to set and update their availability in real-time.

Question 5

Can I send a job request to multiple sitters at once?

Accepted Answer

Yes! Our ‘First Come, First Serve’ feature allows you to send job requests to all your connected sitters simultaneously.

Question 6

How quickly are payments processed?

Accepted Answer

Payments process immediately for credit cards; bank transfers require 3–5 days. Initial payments may take 3 days for security verification.

Question 7

What is the Dependent Care Flexible Spending Account (DCFSA)?

Accepted Answer

A Dependent Care FSA is a pre-tax benefit that allows you to set aside up to $7,500 per household per year to pay for eligible childcare expenses.

Question 8

What qualifies as an eligible expense?

Accepted Answer

Qualified expenses include care for a child under 13 or a dependent adult incapable of self-care. Eligible services range from babysitting to daycare and preschool.

Question 9

How do employer benefits work?

Accepted Answer

Employers sponsor SitterSync access for their team at $15 per employee per year (Standard) or $25 per employee per year (Unlimited, no per-job copay). Employees book sitters, generate IRS-compliant documentation, and apply pre-tax DCFSA dollars or employer subsidies through the app.

Question 10

What is SitterSync Groups?

Accepted Answer

Private groups that let families and caregivers connect inside real life communities using a shared Group Code. SitterSync handles booking, payments, receipts, and benefit ready records.

Question 11

Who can create a Group?

Accepted Answer

Community leaders can establish Groups. Members join via Group Code.

Question 12

Can Groups be used with Dependent Care FSAs?

Accepted Answer

Yes. All Group bookings include IRS compliant receipts and benefit ready records.

Question 13

Does SitterSync vet families or caregivers?

Accepted Answer

No. Families choose their own caregivers and sitters choose their own families. SitterSync provides the infrastructure.

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